About Us
A trauma-informed, neutral partner for Northeast Florida families
The purpose of A New Day Family Services LLC is to provide neutral, safe, and structured supervised visitation services for families across Northeast Florida. We serve families involved with the court system, the Department of Children and Families (DCF), and private custody cases, giving children a secure place to maintain or rebuild relationships with their parents and caregivers. Our role is not to take sides, but to observe, document, and support healthy interactions while keeping children's wellbeing at the center of every visit.
Our team brings more than a decade of combined experience in the mental health field, along with a trauma-informed, family-focused approach, to every service we offer. We understand that many families seeking supervised visitation have lived through crisis, conflict, or major life changes. Because of this, we use clear guidelines, consistent routines, and calm communication to reduce stress and confusion during visits.
A New Day Family Services LLC exists to advocate for families in need by offering high-quality visitation services and helping connect them to additional community supports when appropriate. Our goal is to help families move toward stability and healing, one visit at a time, so that children can experience a "new day" of hope, safety, and connection with the people who matter most to them.
Core Values
What guides every visit
Neutrality
We provide supervised visitation that is unbiased toward every parent, caregiver, and agency — ensuring no parent has power over the other when it comes to the child's safety and wellbeing.
Safety
We create a structured, secure environment where children and families can interact without fear, conflict, or pressure.
Respect
We treat every family with dignity, listening without judgment and honoring each person's background and culture.
Advocacy
We stand up for families in need by helping them access services, understand systems, and feel supported during difficult times.
Professionalism
With more than 10 years of combined experience in the mental health field, our team follows high ethical standards, clear boundaries, and consistent procedures in every visit.
Compassion
We approach every family with empathy and patience, recognizing that supervised visitation often happens during stressful and emotional times.
Collaboration
We work closely with courts, DCF, therapists, and other community partners so families receive coordinated, consistent support.